CTC Elements

Innovative software solutions for the financial services industry

Solutions for:

  • Platforms & Providers
  • SIPPs & Specialists
  • Advisers
  • Administrators
  • Wealth Managers
  • Insurers

Elements uniquely brings together business processing and financial modelling capabilities delivered online through the web, tablets and mobile devices. Components in Elements can be used to fill a very specific gap, fulfil a business need or provide an end-to-end strategic platform. We have a proven track record of evolving and adapting Elements rapidly to support an ever-increasing range of financial products and services.

Our periodic table shows some of the business solutions we have implemented with clients recently using capabilities from our Elements software.

Services:

Illustrations

The best strategic calculations engine in the marketplace
• The most comprehensive illustrations engine in the marketplace
• A single basis for planning tools and new business illustrations
• Consistent, compliant numbers
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Planning Tools

CTC tools support the full lifecycle of engagement with consumers
• 'What if' scenario generator
• Deployed as complete end-to-end journey or as discrete modules
• Retirement Hub and planning tools
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Engage

Driving engagement for the DC generation
• Personalised video generation for member engagement
• Interactive pension statements
• Planning tools
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TVAS Calculator

The original Transfer Value Analysis solution
• Generates TVCs and critical yields to support a DB transfer recommendation
• Provides cash flows and Cash Flows for a compliant APTA
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Transfer Value Analysis Bureau

Bureau services for schemes
• Staffed by qualified and experienced technicians
• Compliant TVAs reporting for individual cases, or in bulk for schemes either as a one-off or recurring exercise
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Online Administration

Full policy administration for product providers
• Highly configurable cloud-based product and plan administration
• End to end processing of all products
• Secure, tailored access for all parties to central database
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General Insurance Admin

Delegated business and agency distribution
• Highly configurable GI Admin suite
• Optimised for delegated business structures
• Management information, CRM
Find out more

Auto-Enrolment Compliance & Admin

Driving engagement for the DC generation
• Online employer compliance assessment
• Full range of payroll links
• End-to-end administration and member engagement
Find out more

What we do for our clients:

The calculation engine which underpins CTC’s illustration capability, other modelling solutions and complex administration functions have been extended over many years.  CTC has always taken the approach that the calculations should be made from first principles and it is this feature which provides a unique flexibility to CTC’s software solutions.  The further advantage of our many years’ experience in this field is seen in the speed with which calculations are undertaken, based on years of optimisation work, which results in the best possible user experience.

From the outset Elements was set up to be customer rather than product centred. Consequently, even if a customer has more than one policy or plan all aspects of communication with the customer can be viewed in one central communications record. This communication record can log meetings, telephone calls and diary future events. It will automatically retain the archive of all documentation and letters generated through Elements and hold scanned copies of any paper correspondence received. The customer record itself holds full personal details and can be utilised for wider marketing purposes. Because Elements is web based all relevant (and allowed) information can be read not just by administrators but by consultants and advisers and by the end customers themselves.

Elements is designed to cover the whole range of financial services products (featured in the CTC Periodic Table). The product engine is designed to cover the whole process from application, through contribution collection, fund accumulation (where appropriate), to payments out whether by transfer, death, retirement payments or maturity. An individual customer can have many product types, each of which may obey different regulatory rules, belong technically to a different provider, have attached differing claims and payment options, carry different charges and offer different fee arrangements for introducers. The set up bases are highly parameterised thus speeding the implementation time for new products or variations on existing products.

The pace of technological change continues to accelerate at an unprecedented rate.  Increasingly customers expect to interact with the companies and institutions with which they do business through tablets and mobile phones.  All CTC software is now designed to operate clearly and effectively through tablets and mobile devices.  For advisers, the full range of interactive planning tools can effectively used on tablets and laptops. 

Elements has been a cloud based solution since before the term obtained wide usage.  CTC’s standard implementation approach is to provide a fully hosted service with the data held securely in our dedicated hosting environment.  Thus clients all benefit from our sophisticated back up and disaster recovery processes.  Because when system updates are required CTC staff are applying them directly into our own environment turnaround times for updates can be significantly improved, this is of particular benefit during the initial development phase.

Many of the CTC directors and senior staff have had careers in the types of financial services companies that use our software; experiences spanning product development, actuarial, technical and operations.  So we can rapidly grasp what clients are trying to achieve and are able to contribute to their propositions.

During the early stages of a project CTC draws on this immense bank of experience to provide consultancy advice on how best to achieve an objective.  This is a practical exercise exploring where CTC software can rapidly generate client benefits and considering the “art of the possible”.  Our depth of expertise means a project initiation phase can be significantly shortened and we are efficient at turning requirements into technical solution.

All CTC’s services and development are based in the UK.  We are able to deliver projects with small teams and without long development chains because our people have a deep understanding of the products and services sold by financial services companies.  Whilst keeping to rigorous development methodologies CTC analysts work quickly and efficiently because they can accurately interpret and anticipate business requirements.

CTC is a firm advocate of the use of iterative prototyping to speed the development process.  All clients understand the benefits of early access to the software as it develops.  This means that any gaps in the specification are spotted quickly and users can take early ownership in the software that is being developed for them.  The usability of the software can be checked at an early date, not just with client staff, but with third parties (advisers, consumers, employers etc) that may use the software.

CTC is a firm advocate of the use of iterative prototyping to speed the development process.  All clients understand the benefits of early access to the software as it develops.  This means that any gaps in the specification are spotted quickly and users can take early ownership in the software that is being developed for them.  The usability of the software can be checked at an early date, not just with client staff, but with third parties (advisers, consumers, employers etc) that may use the software.

As part of any project a full training requirement analysis is undertaken at the commencement of the project.  CTC’s recommended process is that senior users are involved in the project at the earliest possible stage.  If such users are involved in the development and testing process they quickly take ownership of the project and, for the long term, become the “super users” who are the key to a successful project.  For larger projects and implementations CTC’s standard approach is to “train the trainer” and appropriate test and demo sites will be made available from an early stage to enable training staff to develop the most applicable methodologies for a client’s particular organisational needs.

CTC’s operates an advanced web based support team whereby a client can log problems and change requests, prioritise them and view each log through to completion.  This means that a client’s management can always see for themselves the full current status of all outstanding issues.  The Helpdesk can also assist clients in developing ad hoc queries  (e.g. where management have asked urgently for a particular piece of information) and in amending letters and documentation produced by the system.  

Interested? We'd love to hear from you.

  • 0800 689 4739
  • enquiries@ctc.uk.com
  • Sunley House
    4 Bedford Park
    Croydon
    CR0 2AP

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